INTRODUCTION
These Terms and Conditions (“Agreement”) outline the responsibilities, expectations, and legal protections between Multa LLC (“Multa”) and the client (“Client”). By signing this Agreement, the Client accepts all terms listed below.

SECTION 1. SERVICES PROVIDED
Multa provides CRM system setup, automation builds, funnel/website builds, email and SMS campaign creation, reporting, ongoing management, and related services. Multa may use third party software providers to fulfill services.

SECTION 2. PAYMENT TERMS
Clients must pay using approved payment methods including credit card or ACH. Plans rebill automatically. If payment is past due, services may pause immediately. If not corrected within 10 days, access restrictions may occur. At 90 days unpaid, the account may be canceled. Cancellation does not void any outstanding balances. No late fees apply.

SECTION 3. REFUND POLICY
Refunds are not guaranteed and may be granted only at Multa’s discretion. Work already completed is non refundable. Any setup or onboarding fees, whether charged separately or included in the first billing cycle, are non refundable.

SECTION 4. INTELLECTUAL PROPERTY
Multa retains ownership of all proprietary systems, workflows, templates, funnels, automations, and configurations it creates. Clients may not copy, resell, or distribute Multa’s intellectual property. A buyout fee is required if the Client wishes to retain proprietary systems after cancellation unless downgrading to the Foundation DIY tier.

SECTION 5. CLIENT RESPONSIBILITIES
Clients must provide all required access, credentials, and information. Delays caused by the Client affect timelines. Clients must review all delivered work promptly. Clients are responsible for edits they make to their system after delivery.

SECTION 6. PLATFORM ACCESS
Multa’s access to Client accounts is permitted only during active service. The Client must remove Multa’s access after cancellation. Multa is not responsible for system activity after access removal.

SECTION 7. RESULTS AND PERFORMANCE
Multa does not guarantee outcomes, revenue, lead volume, conversions, or business growth. The Client is responsible for follow up, sales, and internal processes. Results depend on many factors outside Multa’s control.

SECTION 8. CLIENT CONDUCT
Clients must maintain respectful communication. Abusive or hostile behavior may result in termination. Termination does not cancel outstanding balances. A 30 day written notice is still required.

SECTION 9. SCOPE, REVISIONS, AND ADD-ONS
Revisions must be reasonable and clearly explained. Unlimited revisions are not included. Additional features, campaigns, or customizations require a new invoice. Growth tier includes 3 campaigns per month; reactivating old campaigns counts toward this limit.

SECTION 10. ONBOARDING & CALL POLICIES
Clients must attend scheduled calls. Late arrivals reduce call time. Being more than 20 minutes late requires rescheduling. Repeated cancellations may trigger a service pause. Calls require at least 24 hour advance notice to reschedule.

SECTION 11. SERVICE PAUSES
Pauses require written approval. During pauses, Multa may disable automations or access. Payments continue unless the Client submits a 30 day formal cancellation.

SECTION 12. DATA, SECURITY, AND COMPLIANCE
Clients are responsible for securing their own logins and must comply with all laws related to their industry. Multa is not liable for compliance failures, unlawful outreach, or misuse of systems by the Client.

SECTION 13. THIRD PARTY ACCOUNTS
Multa does not manage the Client’s Stripe, bank accounts, email inboxes, or social media. Clients must maintain valid third party integrations. Multa may pause automations until broken integrations are fixed.

SECTION 14. CHARGEBACK POLICY
Chargebacks are prohibited. If a Client initiates a chargeback, all services pause immediately. If a chargeback is resolved in Multa’s favor, the Client must repay disputed amounts and associated fees.

SECTION 15. SERVICE CHANGES AND UPDATES
Multa may update systems, features, or processes to maintain or improve service. Updates will not reduce core value. Clients will be notified of significant changes.

SECTION 16. HOLIDAYS AND RESPONSE TIMES
Messages received outside Multa’s operating rhythm are answered the next business day. Holiday closures may extend timelines.

SECTION 17. UNRESPONSIVENESS
If the Client is unresponsive for 30 consecutive days, services may pause. Payments continue unless cancellation is submitted with 30 day notice. At 90 days unpaid, the account may be canceled without voiding balances.

SECTION 18. MARKETING PERMISSIONS
Multa may use general performance insights without identifying clients. Case studies or public mentions require client permission unless anonymized.

SECTION 19. LEGAL LIMITATIONS
Multa’s liability is limited to the amount paid by the Client. Multa is not responsible for outages from third party providers. Clients agree to indemnify Multa for legal issues caused by their misuse of systems.

SECTION 20. GOVERNING LAW
This Agreement is governed by the laws of the jurisdiction where Multa LLC is legally registered at the time of the Agreement.

SECTION 21. ENTIRE AGREEMENT
This document represents the entire agreement between Multa LLC and the Client. No verbal promises override these terms. Any changes must be in writing and signed by both parties.

END OF AGREEMENT